Frequently Asked Questions


Q: I lost all my progress  

A: YOU WILL LOSE ALL YOUR PROGRESS IF YOU UNINSTALL THE GAME WITHOUT UPLOADING YOUR PROGRESS.If you encounter any problem, please do not uninstall the game. Please go to our discord or Facebook to get in touch with our staff on Facebook or Discord first. And always save your game in archive.

Q: My game crushed/frozen/black screen (any bugs)

A: Please contact our staff immediately with information below

  1. Screen record/screen shot
  2. Device you are using and version of the game
  3. At what level are you encountering this problem.
  4. What did you do/what happened before the bug.
  5. We will fix it as soon as possible.


Q: Paid for the IAP(in-app purchases) and get nothing.

A: Please check the internet when making the purchases,when the network is weak, your purchases might be delayed.

  1. If you still didn't get what you paid for Please contact us
  2. If you want a refund, please contact google play/app store, we are only game developer we don’t have the authority to give refund.


Q: How to share my idea with the developer?

A: We value your suggestion very much, and we thank you for helping us perfecting the art of fun! To share idea with us please contact us via official Discord group!


Q: This mission is impossible to pass.

A: Please join our Discord server for game guide, we are a friendly community, where people are wiling to help one another, but remember always be grateful to those who helped you!


Q: We need more event and resources.

A: We hold event in our Discord server every week, join the event and get a chance to win rich rewards.

Where can i download Joynow games?


Where can I find JoyNow official social media?

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